Frequently Asked Question's

Here you will find answers to all the questions you might have, whether you are new to eSIM or have a question about your current plan.

What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital version of a physical SIM card. Instead of inserting a SIM, you scan a QR code to install your data plan directly onto your compatible device. No need to swap cards—just activate and connect instantly.

How do I install my eSIM after purchase?

After purchasing a plan, you’ll receive a QR code via email. Simply scan the code using your phone’s settings (under Cellular / Mobile Data) to install the eSIM. You’ll be online within minutes.

Is UnifySIM compatible with my phone?

UnifySIM works with most eSIM-enabled devices, including:

iPhones (XS or newer)
Google Pixel (3 or newer)
Samsung Galaxy (S20 or newer)

[👉 Check full device compatibility here.]

Can I use UnifySIM in multiple countries?

Yes! We offer regional and global eSIM plans that let you stay connected as you move across countries—perfect for backpackers and multi-country travelers.

Do I need to remove my regular SIM card to use an eSIM?

No. You can use your regular SIM and eSIM at the same time on a dual SIM phone. Just choose which one handles data or calls.

What happens if I run out of data?

You’ll get a notification when your data is low. You can easily top up or purchase another plan directly from your UnifySIM account.

Is it safe to use public eSIMs abroad?

Yes, UnifySIM uses secure, encrypted connections and partners with trusted local carriers in each country. You get safe, stable internet wherever you go.

Can I make calls and send texts with an eSIM?

UnifySIM eSIMs are data-only, which means you can’t make traditional calls or SMS. But you can use apps like WhatsApp, FaceTime, Zoom, or Skype for calls and messaging.

How long does the eSIM last?

Plans typically last 7, 15, or 30 days, depending on the package. Some regional and global plans can last up to 90 days. Check each plan’s validity before purchase.

What if I need help installing or using my eSIM?

We offer 24/7 customer support via live chat and email. Our team is always ready to help you install, troubleshoot, or upgrade your eSIM plan.

Still have a question?

We'd be happy to help you with any questions you have! Please let us know what you're looking for, and we'll do our best to assist you.

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Frequently Asked Question's

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